Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Wednesday, 29 May 2019

What's a sparge bag?

When Mr Thorley retired, I started to keep a diary of how we progressed as the 'new normal' took hold. At first I did this without telling him; it was just for my own amusement. Somehow, though, it became a full-on book project. The plan is to publish in September.

Because I'm going to be out and about a bit over the coming months, I've had some business cards printed to promote the book. I went to local firm PrintNGo, and they did a great job: courteous and efficient.

I haven't had such good service from the dealership that has just provided me with a new car. I won't name and shame, but they could learn a lot from PrintNGo.

Monday, 7 August 2017

Phew!

Let's give a big round of applause to the customer service team at Amazon who have managed to sort out my problem, sanitise my account (whatever that means) and put a stop to any potential damage. Access has been restored.

I thought it was fixed yesterday, but when I went to my Kindle account it was saying I didn't have anything published, which was a bit worrying. I've only got two things there, but even so... I had a long conversation with an operative, who was very patient and, well, I don't know what she did behind the scenes, but everything is now back as it should be.

It's a bit of an odd day today. I have stopped teaching yoga on a Monday morning and this is the first week when I didn't have to rise at the crack of dawn in order to eat and digest my breakfast before class. I still woke up very early, though, so I've already written an article for Smallholder, broken the back of a monthly subbing job for the Chartered Institute of Logistics and Transport, and polished and posted a competition entry - and it's barely lunchtime. I may have peaked too soon.